2011 New Zealand CIO Summit


NZ CIO Summit Network
Stay in touch, share ideas and discuss the latest trends with other delegates. Connect now.


ShowGizmo: Get the Official CIO Summit App
Connect with other delegates, see the programme and find your way around the venue. Get it now.


Dr Joe Peppard, Professor of Information Systems, CRANFIELD UNIVERSITY

Professor Peppard holds the Chair in Information Systems at Cranfield School of Management where he is also Director of the Cranfield IT Leadership Programme, an education programme for CIOs and IT executives.

The focus of Professor Peppard's research and teaching is in the area of information systems and technology. Through his research he seeks to challenge dominant orthodoxies as he believes that these are contributing significantly to the problems that organisations have in leveraging information technologies, both operationally and strategically, and ultimately in optimising the value delivered to the business.

Dr Peter Wilton
, Senior Lecturer, Haas School of Business, University of California

Peter began his professional career with Colgate Palmolive (Australia), where over a period of several years he managed a variety of established household products groups and new businesses. He has also served as Chief Operating Officer for Myer Pacific Holdings N.V.

Peter currently teaches strategy and international management at the Haas School of Business, University of California, Berkeley. In addition to his teaching activities, Peter provides a range of strategic management and executive development services to a list of clients representing diverse industries across North America, Central and South America, Europe, Asia-Pacific and Australia.

Peter keynoted the 2010 New Zealand CIO Summit and has returned by popular demand!


Claus Mortensen, Principal, Emerging Technology Research Practice Group, IDC ASIA-PACIFIC

Claus Mortensen is the Principal at IDC Asia/Pacific Practice Group covering IDC’s Emerging Technology Advisory Services program. He leads a team of analysts to analyze emerging technologies and trends in the Asia/Pacific region. Claus is based in IDC’s Asia/Pacific headquarters in Hong Kong.

As a founding member of IDC’s Emerging Technologies Council, Claus’ main focus is to identify “The Next Big Thing” in the ICT space as well as explore the impact of Cloud Computing, Web 2.0 and New Media in the Asian Marketplace. Within the Practice Group, Claus specializes in leveraging the core research created by IDC's Asia/Pacific Research Domain Group, through contextualizing the content and increasing the relevance of emerging technologies for clients and their businesses.


Andy Lark, VP & General Manager, Large Enterprise Marketing & Online, DELL

Andy Lark is vice president and general manager, Dell where he is charged with leading global marketing for its Large Enterprise group. Prior to this, he led communications, conversations, and global online at Dell, with responsibility for Dell.com - the world's largest eCommerce site. During this time, he spearheaded the company's revitalization of its online presence - including its highly acclaimed social media strategies.

Andy still plays an active role as Chairman of Group Lark – a consulting firm focused at the nexus of traditional and participatory technologies. Additionally, he is a director of No 8 Ventures, New Zealand’s leading venture capital firm and sits on the advisory board of Xero.

Nan Chen, President, Carrier Ethernet Netural Exchange (CENX) and President,
Metro Ethernet Forum

Mr. Nan Chen is known in the telecom/networking industry as the founding President of the MEF, which has been materially shaping the telecom and Internet industry by establishing Carrier Ethernet as the predominant technology and service for businesses, homes, mobile infrastructure, and for next generation Internet.

Mr. Chen served as VP of Marketing at Atrica (acquired by Nokia Siemens Networks); VP of Marketing at Strix Systems (acquired by Private Equity); Director of Technology at Bay Networks/SynOptics (acquired by Nortel); Founding Board of Director of 10 Gigabit Ethernet Alliance.

We would also like to take this opportunity to thank our 2011 CIO Summit Advisory Council for their input and feedback in to this year's programme

The 2011 CIO Summit Advisory Council is:

  • Phil Brimacombe, CIO, HealthAlliance
  • Mike Clarke, CIO, SKYCITY Entertainment Group
  • Kevin Drinkwater, CIO, Mainfreight
  • Miles Fordyce, Associate Director - Strategy, Planning & Customer Relations, Information Technology Services, University of Auckland
  • Phil Hayward, CIO, New Zealand Trade and Enterprise
  • Alma Hong, CIO, New Zealand Fire Service
  • Robin Johansen, CIO, Beca
  • Russell Jones, COO, ASB Bank
  • Owen McCall, CIO, The Warehouse Group
  • Ashley Mudford, CIO, New Zealand Food Safety Authority
  • Julia Raue, CIO, Air New Zealand


Many thanks to Jamie Fitzgerald for being our Dinner speaker at the 2011 New Zealand CIO Summit, and to John Campbell for being such a great Master of Ceremonies!

The 2011 New Zealand CIO Dinner and Awards

Dinner Hosted by:

The 2011 New Zealand CIO Awards reward those who have shown leadership and foresight. Join us to honour those people who have significantly contributed to their organisation, or the New Zealand IT industry during a very special dinner.  Visit http://www.cio.co.nz/cioawards for more details.  


Award Categories

CIO of the Year
Sponsored by

Excellence in ICT Recruitment
Sponsored by

Emerging IT Talent
Sponsored by

New category for 2011!


We are delighted to announce the CIO Awards Winners for 2011: 

1. CIO of the Year 
Russell Jones
Chief Operating Officer
ASB Bank
2.  Excellence in IT Recruitment Award

Sead [Special Commendation]

3.  Emerging IT Talent

Connon Daly
Manager - The IT Team
Hairy Lemon Web Solutions


In 2011, you have a choice of two masterclasses led by world-class facilitators:

MASTERCLASS ONE: Generating Business Value with Information Technology (9.00am-5.00pm)

Dr Joe Peppard, Professor of Information Systems, CRANFIELD SCHOOL OF MANAGEMENT

With their information technology (IT) investments, most organizations focus on the implementation of technology not on the realization of expected business benefits. Consequently, benefits are not forthcoming despite projects being considered a technical success. This failure to realize benefits is primarily due to methods and tools that emphasize improving the supply-side of IT delivery, including the use of outsourcing. No IT investment is ever just about technology. Drawing on over 15 years of research that has studied how organizations improve the return on the investment they make in IT, this workshop will present an approach together with a toolkit which enables managers to identify, plan for and manage the delivery of benefits. This approach implies new ways of working between IT professionals and business managers that complement the best practices in delivering IT solutions, but that engage business managers in a way that enables them to apply their collective knowledge to creating business value from IT-enabled change. This approach is now being utilized by organisations, both public and private, worldwide.

Preparation for workshop

1. In order to prepare for the workshop, participants would be asked to read the 3 page case study The IT System That Couldn’t Deliver (provided in advance) and consider the following two questions:

Who is responsible for assuring IT success at Lenox? Why?

How would you advise them to proceed?

Be prepared to comment on the case in general and the issues that it raises and these questions during the day.


2. In order to “practice” using some of the tools introduced during the workshop, participants are asked to “bring along” an IT project/programme. This should be a relatively recent or currently ongoing project. Review the business case: What does it contain? What was/is the investment seeking to achieve? What organisational and people issues were/are encountered? Were the benefits delivered/expected to be delivered?


Masterclass Two: The CIO as A Strategist (9.00am-5.00pm)

(Limited to 25 participants)


Recent findings from the business literature have revealed a major challenge to today’s successful organisations: the ability to anticipate, and prepare for, continuous and disruptive market change.

While many organisations have been created, and indeed prospered, around a key successful business idea, often this success has ultimately encumbered the organisation, and made it difficult to adjust to changing market realities.

As a result, the established successful organisation may face significant challenges to continued market dominance. Key themes that will be explored by Dr. Peter Wilton during this fast moving and highly interactive Masterclass include:


  • Why Successful Organisations Fail
  • Managing The Value Delivery Sequence: Overview
  • Understanding the Link Between Customer Value and Shareholder Value



  • Changing Market Realities: What Old Strategies & Business Paradigms No Longer Apply?
  • Changing Market Realities: What New Business Paradigms Rule?
  • From “Product Push” to “Sense & Respond”: Emerging Models of Business Strategy
  • The Emerging Strategic Imperative: Building Customer Franchise & Leading Value Migration
  • Rethinking Business Success: Refocusing the Success Metrics of the Organisation
  • The Link Between Market Performance and the Organisational Rewards



  • Why Good Companies Go Bad: The Threat of Active Inertia
  • Uncovering the Limitations of Today’s Business Strategies & Operating Models
  • Uncovering the Limitations of Today’s Core Competencies
  • Managing the Risk of Strategic Irrelevance: The Process of Strategic Discovery
  • Managing Value Migration: Shaping Tomorrow’s Market and Competitive Environment
  • Understanding Strategic Posture: to Shape, Hold, or React?
  • Challenging the Strategic Assumptions: Developing New Rules of Market and Competitive Behaviour
  • Managing the Industry Innovator Roles: Market Transitions during Innovation Evolution



  • The Pivotal Role of Customer-Value Creation and Delivery in Organisational Success
  • Winning in the Future Market & Operating Environment: Developing the Vision for Superior Customer-Value Creation
  • Mastering The Key Value-Creation Decisions
  • Articulating the Compelling Customer Value Proposition: The Strategic Information Architecture
  • Strategic Value Positioning: Understanding How Customer Value Drives Market Choice and Competitive Dynamics
  • Choosing the Differentiation Platform: The Key Differentiation Opportunities and their Organisational Requirements
  • Managing Customer-Value Intelligently: Identifying and Managing the “Order-Winning” Customer Loyalty Drivers



  • Transitioning from Good to Great
  • Preparing to Deliver the Customer-Value Promise
  • Understanding the Elements of Successful Strategy Implementation
  • Realigning the Business-Unit Management Value Disciplines
  • Pinpointing New Skills, Assets, and Competencies Required to Prosper in the Anticipated Future Market & Operating Environment
  • Measuring and Closing the Skills Gap

Facilitated By: Dr Peter Wilton, Senior Lecturer, Haas School of Business, University of California


Agenda: Day 1


Registration and coffee


Opening remarks from the Chair

Peter Macaulay, Principal - Executive Programmes, IDC New Zealand


International Keynote: The Leadership Challenges of the CIO (Keynote)

Over the years, the role of the CIO has evolved. Many CEOs now expect their CIOs not just to specify and manage the IT infrastructure and deliver efficient IT services, but also to drive the innovation and transformation agenda. Yet many are struggling with this agenda. Dr. Peppard will address the reasons for this and suggest practical prescriptions for CIOs to be effective in what has been referred to as the ‘new normal’.
The session will:
• Examine the ambiguous role of the CIO and its consequences
• Highlight the specific leadership challenges faced by the CIO that are not encountered elsewhere in the C-Suite
• Present a model linking the CIO role with organisational performance
• Consider the factors contributing to CIO and, ultimately, IT success
• Explore the changing nature of the CIO-business conversation
• Recommend how CIOs can improve their credibility as leaders, strategic decision-makers and architects of change.

Dr. Joe Peppard, Professor of Information Systems, CRANFIELD SCHOOL OF MANAGEMENT (UK)


Extended Q&A with Dr. Peppard (Keynote)

Join our keynote speaker and Chair for an extended Q&A where we drill down into key issues in more depth.


Morning break & refreshments (Keynote)


International Keynote: Enterprise 2.0: How the Cloud, Web 2.0 and Consumerisation are Converging to Reshape Enterprise IT (Keynote)

Hear how Dell and the world’s leading enterprises are embracing cloud computing and Web 2.0 technologies to reshape IT strategies, redefine services and drive enterprise efficiency. Andy Lark, an expert in Web 2.0 technologies and trends, and Dell’s CMO, Public & Large Enterprise, will speak on key trends, best practices and case studies.
Key discussion points include:
• Enterprises will need to adopt evolutionary and revolutionary paths to cloud computing
• Consumerisation will challenge IT’s traditional role as a gatekeeper and securer of information. CIOs will need to adopt new approaches to embrace user demands and external forces such as Web 2.0 and social media
• The rise of information consumers will accelerate the adoption of new computing form factors such as connected tablets and small screen devices
• IT economics will be redefined by hyperscale computing models and challenged by a shift of resources from ‘running the business’ to innovation.

Andy Lark, VP & General Manager, Large Enterprise Marketing


International Keynote: CIO Options for IT Delivery (Keynote)

The CIO has options for IT delivery; on premise, outsourced or cloud services. With the rise in complexity and variety of cloud-based services, the CIO has more choice in the business and cost model from which they run their IT infrastructure. The Commonwealth Bank of Australia is one of the leaders in Australasia when it comes to the exploration of enterprise-wide on-demand services. Principles of efficiency and machine arbitrage are behind its decision to investigate hosted service models. The session will address:
• Changes in business demand which challenge traditional IT methodologies
• Interpreting services as a mindset or economic strategy rather than a technology
• Culture alignment in vendor selection and management
• Standards: the key to success?

Nick Holdsworth, Executive General Manager - Enterprise Services, COMMONWEALTH BANK OF AUSTRALIA


Lunch break Sponsored by: Kordia


The CIO’s Role in Governance: Is it Time for the CIO to Step Up?

There is a general lack of understanding at the board level of technology and the CIO. This is exacerbated by the fact that many CIOs still report to the CFO instead of to the CEO or directly to the board. This can often lead to a large hole in IT governance therefore a lack of a cohesive IT strategy.
• Mind the governance gap: why do so many CIOs get IT governance so wrong so often?
• The role of standards such as ISO38500 in ensuring good corporate governance in IT
• Why do CIOs almost never move into directorships and what can be done about it?

Myles Ward, Group Manager IT Operations & Services, INLAND REVENUE DEPARTMENT
Alison Holt, Director, LONGITUDE 174


The Changing Nature of Innovation Delivery, and the CIO’s Role in Driving Business Growth

To be competitive, it is now no longer sufficient for the CIO to deliver creative technological solutions to the business. Innovation needs to be considered, thoughtful, and adopted at the right time and speed for your organisation. The nature of innovation delivery is changing, and the CIO’s role needs to change with it.
• Driving executive engagement in innovation-led decision making
• Key competencies critical for the CIO to deliver business value
• Linking the CIO role with organisational performance.

Roger Jones, Manager IT and Business Systems


Afternoon break & refreshments


Big Pipes: Making the most of Ethernet

Ethernet services are rapidly replacing legacy services to support the growing business impact of WANS and business networks. This session highlights the global trends for Ethernet business services adoption and the factors important for CIOs when considering the business needs of the network, its reliability, security and robustness.
Hear Nan Chen discuss:
• Why enterprises are opting for Layer 2 Ethernet Business Services
• The opportunities to centralise IT resources and run new applications such as cloud computing and data applications
• How the right backbone can improve network integrity and redundancy to facilitate business continuity.



Navigating The Fluid Notion of Privacy in Service Provision

Governments today are looking to department CIOs to steer development of online, integrated services to citizens. Agencies (and potentially private providers) will therefore need to do more sharing of citizens’ personal information rubbing up against privacy concerns. How should the CIO navigate this notion, understood differently by New Zealanders from different generations, locations or ethnic backgrounds?
• What are the issues surrounding the sharing of information and data in public service provision?
• How should the CIO navigate changing perceptions of privacy, and expectations of access to services?
• How can the CIO meet diverse privacy expectations in a time of online service expansion and inter-agency data sharing?

Dr. Miriam Lips, Professor of E-Government


Taking IT Security to the Executive Team

IT security is still seen predominately as a CIO issue.
However is your biggest concern your firewall configurations or your CEO’s laptop? Shouldn’t the security of their customer’s information and finances be not just the responsibility of IT, but of the whole company - starting with the Executive team? This session talks about the real risks all organisations face these days, and how the solutions are a balance of technology and organisational awareness and behaviour.

Gary Hinson, Chief Executive Officer, ISECT Ltd


End of Day One and Networking Drinks Commence


CIO Summit Dinner and Annual CIO Awards

Agenda: Day 2


Registration and coffee

Peter Macaulay, Principal - Executive Programmes, IDC New Zealand


International Keynote: Business Innovation with Information Technology (Keynote)

Dr. Joe Peppard, Professor of Information Systems, CRANFIELD SCHOOL OF MANAGEMENT (UK)


Morning break & refreshments


International Keynote: The Chimpanzee, the Jellyfish and the Canary: the Future Roles of the CIO

The successful CIO captures trends and customer needs in advance, and is able to deal effectively and positively with disruptive changes. With the rise of social media however, these tasks are increasingly taken care of without the direct involvement of the CIO. In this session,Claus Mortensen from IDC will discuss how social media and social analytics can help increase the business relevance of the CIO role, and how the CIO can become the ‘futurist’ of your company.
• The rise and rise of social media: how can the CIO facilitate and exploit the beast
• How the CIO can help capture the ‘social capital’ of the company, its partners and its customers
• How and where to start spotting trends globally, locally, and within your own organisation.

Claus Mortensen, Principal, Emerging Technology Research Practice Group


Prepare for the Inevitable: CIOs and the Consumerisation of IT

With employees starting to tap into the potential that mobile devices, smartphones and tablets can provide, the demands on the CIO to accurately govern and manage this will increase exponentially. The line between what constitutes a personal and a business device is not as clear as it was. Campbell will discuss:
• What are the drivers of mobility and how can they be harnessed for organisational benefit?
• What are the risks and opportunities of a Bring-Your-Own-Device mentality?
• The challenges of the consumerisation of IT
• Policy directions on enterprise risk and data usage – what’s the best fit for your organisation.

Campbell Such, CIO, BIDVEST NZ


The Power of Vision: Achieving Transformation through Technology

Seemingly impossible tasks can be achieved once you align your skills, technological resources, personnel and business focus. In this presentation, Tim Carroll explains how Village Roadshow Ltd created business success after the VRL CEO, Graham W. Burke, set an audacious goal of dramatically improving the financial performance of an already successful business model for their Warner Bros Theme Park business. Tim will demonstrate how he led a team in leveraging innovative technology and completely reengineering their go-to-market strategy to achieve the stunning results of increasing ticketing sales, increasing consumer awareness and earnings growth from $30m to $84m.

Tim Carroll, Chief Marketing Officer


Lunch break Sponsored by: KASEYA


Arc Innovations’ IT systems performance during the Canterbury earthquakes

Arc Innovations’ systems managed to maintain an almost uninterrupted service throughout the 2 recent earthquakes in Canterbury, this was due to a recent investment in our DR systems and practices. However, not everything went to plan and we have learnt some valuable lessons. Additionally Arc captures incredible volumes of data but had seen very little value for all of this data, but through the disaster Arc has discovered new uses for the data that it holds and will extend the services that Arc offers to incl! ude these new uses.
• Never underestimate the importance of a DR plan and practice to ensure business continuity in the event of a disaster
• Access to your data is more important than you imagine
• DR plans need to cover more than just the servers

Neil Fletcher, GM Technology Services, ARC INNOVATIONS


Driving ICT Enabled Change Into The Health Sector



Afternoon break & refreshments


CIO Leaders Panel: CIO 2020: The Present, the Future and the Age of Disruptive Change (Panel)

The CIO’s role is becoming increasingly complex. Not only are they expected to lead innovation efforts and enable technology, in many cases they are expected to achieve this in a cost-constrained environment, doing more with less, and delivering top level information strategies.
• How can the CIO manage the tension of cost containment versus innovation?
• Will the CIO take a leadership role in non-traditional areas, such as sales, marketing and supply chain?
• Continuing the growth of the IT industry in the community
• With CIOs becoming increasingly time-poor, how will we see them manage their time and work-life balance?

Owen McCall, Viewfield Consulting
Ben Robinson, CIO, PAYMARK
Laurence Millar, Independent Advisor on Government ICT and former Government CIO
Moderated by: Garry Collings, General Manager, TOLL UNITED (a subsidiary of Toll Group)


Summary Remarks from the Chair and Close of Conference


Interested in sponsorship?

There are some exclusive opportunities to promote your company, and its products and services, at this leading event. Contact the sponsorship team below to request a prospectus or discuss the options, or view more about event sponsorship.

Do you have a number of staff who would benefit from this course? Find out more about running 2011 New Zealand CIO Summit , in-house at your organisation or ask us about our team training discounts:

Contact the Training Team on 09 912 3616 or email training@brightstar.co.nz or fill in the form below.
Visit www.brightstar.co.nz/inhouse to learn more about our in-house training options & training packages.