One Conference day with a separate day of workshops
Packed with shared service experts and case studies covering:
• Achieving significant benefits from a collaborative arrangement consisting of multiple organisations
• First hand insight into establishing a shared services joint venture
Keynote Address: Stephen Crombie,
General Manager, ICT, The Department of Internal Affairs
Opportunities for Common ICT Capability in the State Sector
Shared services in the context of greater public sector collaboration
Overcoming the communications challenges to managing and meeting service expectations in shared services
Setting practical service level agreements that will assist the shared services in meeting their objectives
Reviewing the issues to shared services and the practical solutions to overcoming these challenges in local government
Choose from two intensive workshops where attendees will work through practical simulations to acquire new expertise in either:
Achievement of business excellence within a shared service environment
Facilitated by Howard Duff, Aitch Creative Consulting
Getting started - How to introduce shared services
Facilitated by John Ellen, Organisational Design & Shared Services expert
Shared services have proven their worth overseas and are now receiving much more attention in New Zealand with the pressure on the public sector to deliver better service with less money. While not a ‘silver bullet’, shared services do offer opportunities that warrant serious consideration.
Shared Services is a must attend event for anyone interested in improving the efficiency and gaining greater value for your organisation from areas such as: Business support services, Finance & Accounting, Payroll, HR, GIS, ICT, Customer services, Procurement, and Process improvement.
Register now
This event has now passed.
