Information Management Summit

About

Hottest Topics for 2012
• IM systems and governance
• Local and international IM trends
• Customer research and self-service IM tools
• Iterative design and IA
• Avoiding common IM pitfalls
• Change management for IM
• Social Media and IM   

Workshops
These in-conference workshops are new for 2012 and are interactive facilitated sessions run on the morning of day two. Choose which sessions you wish to attend and customise your summit experience.

Roundtables
In 2012 we are extending the popular Roundtable sessions. Choose two tables of 30 minutes each. Discuss and debate with peers and experts before hearing the main themes from all four tables in quick-fire wrap up presentations.

Agenda

Agenda: Day 1

8.30

Registration & Coffee

9.00

Opening remarks from the Chair

Kim Sbarcea, Director, Thinking Shift

9.05

Local and international IM & KM trends

The forecasts and trends around IM and KM will be examined in this overview session.
• Lessons learnt from KM World in Washington DC and what this means for New Zealand
• International trends for 2012 and beyond in IM, records keeping and metadata management
• How can IM continue to be relevant in 2012

Chrissie Curtis, Consultant, Information Leadership

9.50

CIO Perspective: A new IM value proposition paradigm

Faced with closures, downsizing, rightsizing and restructuring, how can the information management profession restate its value proposition to Ministers, CEOs and senior management in order to obtain support essential for growth and expansion? Matt will explore this in his presentation and cover:
• Adding value to IM through merging approaches and new technologies
• Real world examples of the strategic value IM can deliver
• Using IM as a means for driving transformation

Matt O’Mara, Chief Information Officer, Careers NZ

10.35

Morning tea

11.00

Case Study: Developing processes and standards for large scale projects (Case Study)

Dealing with the vast amounts of information generated from the Christchurch Earthquakes and the rebuild process is a huge task. This case study will look at the task of setting up architecture and record keeping standards to help support the Christchurch rebuild.
• Gathering and disseminating quality information
• Setting up and governing an effective IM system
• Creating a workflow approach to project management
• Using SharePoint as the hub for information sourced from multiple systems
• Reporting by exception – knowing promptly when project parameters start to stray

Helen Bennett, Senior Consultant, Information Leadership

11.40

Case Study:Setting up information management at the Canterbury Earthquake Recovery Authority (CERA) (Case Study)

Julian Carver discusses the process of building a new government agency’s IM under intense pressure, while dealing with unpredictable, ever changing and evolving requirements.
• Delivering solutions on multiple time horizons simultaneously
• Using agile iterative approaches as the only viable option
• Evolving from a start-up to an established organisation
• Implementing processes, controls and tools in a ‘just in time’ fashion

Julian Carver, Director, Seradigm

Session cancelled due to illness

12.20

Lunch

1.20

Disaster preparation for IM: What has Christchurch taught us?

Access to one’s organisational information is essential in order to operate in a “business-as-usual” atmosphere. However, after the Canterbury earthquakes, access to organisations’ core information was limited or completely cut off in many circumstances.
• Ensuring access to business information in emergency situations
• Back ups and contingency plans – what you’ll need
• Ensuring your information infrastructure is strong enough to assist with disaster recovery processes

Denise Thompson, Team Leader – Records and Archives, Environment Canterbury

2.00

Case Study: Records management and the Super-City (Case Study)

What can be learnt from transitioning 8 different councils and their individual IM and record keeping practices into a single functioning initiative? Jacqueline will look at both the technical and people aspects from the amalgamation.
• Setting up best practice guidelines
• Restructuring records management in the Super-City
• What have we learnt and where to from here

Jacqueline Davidson, Team Leader Records Management, Auckland Council

2.40

Case Study: Using customer research to determine kiosk UI design (Case Study)

Self-service technologies are becoming increasing prevalent and popular across the IM profession, and when they work well they save time. But to work well, they need to be intuitive and easy to use.
• How early customer research is used to inform UI designs and flow before design even begins
• How regular customer walkthroughs and testing keeps design on track and results in an intuitive self-service system
• How customer insights also influence signage, kiosk placement, and staff uniforms

Kat Hardisty, Customer Research and Design Manager, Kiwibank

3.20

Afternoon tea

3.45

Roundtables

Interactive and perfect for information sharing, these facilitated roundtables are an ideal opportunity to discuss your IM challenges. Attend two roundtables in 30 minute sessions to discuss and debate with peers and experts.

3.45

Roundtable 1: How can you harness Social Media for your organisation?

• What is the status of the social media strategy in your company?
• What do you want to achieve from social media?
• Do you need to have a formal policy in place?
• What will happen if you miss the social media wave?

Justin Flitter, Director, Flitter Ltd

3.45

Roundtable 2: Challenges of Knowledge Management, Taxonomies and Metadata

• How are you finding your current system of classifying information?
• Are there differences in dealing with structured and unstructured information?
• What impact has digitalisation had?

Mark Orange, Director – Strategy and Innovation, Knowledge Cue

3.45

Roundtable 3: Creating and Maintaining Open Data policies

• How important is transparency for your organisation?
• How can you ensure open data policies provide only pertinent information instead of an information flood?
• Has security issues created a new range of issues for IM and open data?

Julian Carver, Director, Seradigm

Session cancelled due to illness

3.45

Roundtable 4: Essential skills and mindsets for successful IM practitioners

• What have your experiences been in aligning practitioners and skills gaps?
• What do you think are the essential qualities for IM staff?
• Which skills do you find are lacking and how can this be rectified?

Janita Stuart, Information Manager, NZ Army

4.45

Roundtable round-up

In quick-fire presentations, the roundtable facilitators will present the main findings and themes from the discussion to the conference group.

5.05

The Information Management Summit Networking Drinks Forum

Agenda: Day 2

9.00

Workshop A: Benchmarking Practices: Creating key KPIs, scorecards & reports (Mini Workshop)

Key KPIs, scorecards and reports will influence the direction your organisations IM is headed and are essential to help ensure your IM strategies are reaching their goals and serving the correct audiences.
• Identifying the direction and processes involved
• Creating effective score cards for changing IM environments
• Importance of updating KPIs and reports to ensure validity

Crispin Garden-Webster, Director, Garden-Webster Ltd

10.30

Morning tea

10.50

Workshop B: Simple mechanisms for performing IA research (Mini Workshop)

Making alterations to existing information architecture inevitably leads to initial research and fact finding missions. There are some simple mechanisms you can use to simplify the process of IA research. This workshop will give you a hands-on approach to achieve this.
• Understanding the way your key audiences will be interacting with the IA structures
• Which design processes lend themselves more easily to IA work?
• The benefits of thorough IA research at the inception of the process

Steph Beath, Senior Customer Experience Practitioner, Kiwibank

10.50

Workshop C: Advancing social media strategies for IM professionals (Mini Workshop)

Social Media is becoming a greater force throughout all aspects of the business in today’s digital world. Justin will cover how you can advance your social media strategy to better your information management goals and practices.
• Evaluating the impact social media has had on your organisation already
• Strategies to tackle how you can manage and analyse information gathered in social media outlets
• Deciding the direction you want your IM principals to head and whether social media can facilitate this
• Beyond Social Media 101 – moving into application and understanding the next wave of social media concepts

Justin Flitter, Director, Flitter Ltd

12.20

Lunch

1.20

Extending and Improving Navigation Functionality

Navigation and search tools are an essential part of IM and Records Management as more data becomes digitalised. How can you ensure they work simply, effectively and in a timely manner?
• Optimising search engines for IM
• Is Google the “gold standard”?
• Tips and tricks for improving your navigation functionality

Mark Orange, Director – Strategy and Innovation, Knowledge Cue

1.40

Creating iterative design in IM tools and projects

The cyclic process of iterative design lends itself to the process of improving IM tools and projects. Steph will discuss how she uses iterative design in her work and the essential role it has in improving both staff and customer experiences through IM.
• Fundamental basics of iterative design
• Critical success factors
• Importance of research needs and measuring change

Steph Beath, Senior Customer Experience Practitioner, Kiwibank

2.00

Cloud computing and IM: Who owns, manages and analyses what is in the cloud?

The move to store organisational information in the cloud has lead to a realm of new questions and challenges for the IM team.
• Who is responsible for what happens in the cloud?
• The benefits of handling IM in the cloud versus traditional data storage avenues
• Does having the information available in the cloud open it to alternative possibilities for management and analysis?

Julian Carver, Director, Seradigm

Session cancelled due to illness

2.20

Information Sharing: Dealing with portability and security

Increased digitalisation of records and information in NZ has made increased security and portability for information paramount.
• How can you ensure information digitalised stays safe and secure
• The rise of portability and the innate need to access information remotely

Janita Stuart, Information Manager, NZ Army

2.40

Extended Q&A with Quick-Fire presenters

Ask our Quick-Fire experts any questions you have about any of the Quick-Fire presentations.

3.00

Afternoon tea

3.15

Avoiding common IM pitfalls to save time and money

Even with the most meticulous planning, IM initiatives can fail. In this session, Kim will look at some IM failures and point out potential pitfalls to avoid.
• The value of extensive planning
• What happens when it all goes wrong – is it game over or can you salvage it?

Kim Sbarcea, Director, Thinking Shift

3.45

What do Information Managers need to know from a legal perspective?

Covering the latest updates around IM law and what information managers need to know from a legal perspective, this session will keep you updated on how to stay on the right side of IM legal requirements.
• Developments with the Public Records Act
• Dealing with privacy concerns and confidential information
• Official Information Act and open data requirements

Samantha Gain, Senior Associate, DLA Phillips Fox

4.15

Assisting change management for IM strategies

What steps can be taken to facilitate change management and ensure changes to your IM systems and strategies go smoothly. With examples from a transformational system replacement and data quality improvement projects this session will cover:
• Incorporation of change management into project planning
• Getting buy-in from affected parties & senior stakeholders
• Identifying and managing barriers to change
• Embedding change into the organisation

Penny Buckmaster, Information Management Professional

4.45

Close of Summit

Sponsors/Partners

Interested in sponsorship?

There are some exclusive opportunities to promote your company, and its products and services, at this leading event. Contact the sponsorship team below to request a prospectus or discuss the options, or view more about event sponsorship.