Working in Collaborative Environments

About

All organisations desire synergy to enhance organisational performance. Collaborative tools are just one of the many avenues to be explored in achieving this goal.

Working in Collaborative Environments explores how you can make the most of collaborative technologies, whatever your business goals may be.


Join leading practitioners and consultants as they show you how to shape this piece of the puzzle and make it work for you.
• Learn best practice techniques for implementing and managing your strategy, as well as evaluating the performance of your collaboration solutions
• Discover how collaboration is likely to change with the rollout of UFB
• Gain insight into how social networking is changing the way people work together - both inside and outside of the organisation.

Programme features expert speakers from:

• Health Alliance & Blink Mobile

• Tait Communications

• Beca Applied Technologies

• KPMG Security Advisory Services

Agenda

Agenda: Day 1

8.30

Registration & Coffee

9.00

Opening remarks from the Chair

Michael Sampson, President, The Michael Sampson Company Ltd

9.10

Case Study: Mobility enabling collaboration

This case study will discuss how Collaboration, enabled by Enterprise Mobility within the Health Industry is assisting health professionals to provide more timely information both for administration and also patient health care. Jason will also showcase a number of recent local initiatives and discuss how these innovations are assisting to develop a strong mobility strategy that supports collaborative efforts and is changing the interactions between health professionals.
• The importance of strong mobility strategy to support collaborative efforts
• How can effective collaboration enhance the delivery of mobile solutions?

Jason Perry, Manager Innovation and Performance, Health Alliance
Simon Burgoyne, Country Manager NZ, BlinkMobile

9.50

Case Study: Orchestrating and managing collaborative strategy

Encouraging the workforce to engage with set collaborative tools instead of a piece of software which has not been cleared by the IT department is a challenge.
• Dealing with perception: How do you approach cultural/behavioural changes?
• The difference between managing organic vs. orchestrated collaboration
• Think long term: How do you devise a management plan for enterprise collaboration?

Frank Gebhardt, IT Manager, Tait Communications

10.30

Growing the talent pool for better performance

In the IT industry companies pay well for high levels of skill and expect a high level of performance. Instead of competing for a small pool of top talent, some companies are realising that it is possible to grow the talent pool, and at the same time improve the “fit” of people to collaborative teams, especially where factors other than technical skills become important. Explore a structured process for improving the skills of people in teams, attracting more top talent, and increasing the performance of existing talent.

Ray Delany, CEO, Designertech Ltd; President, NZ Computer Society

11.10

Morning break & refreshments

11.30

Collaboration in post-UFB New Zealand

Thomas gives you a snapshot of how Orcon utilises Enterprise Collaboration solutions and explores how these are likely to change upon the completion of New Zealand’s UFB initiative.
• Connecting people: Collaboration within a telecommunications company
• A breakdown of the UFB initiative
• Transformative qualities: What are the implications for EC post-UFB?

Thomas Salmen, Chief Technology Officer, Orcon

12.10

Three stories of Beca’s collaboration journey

• Story One: TeamView, a project–specific SharePoint based application for collaboration between Beca, clients and other project stakeholders
• Story Two: Switching to an IP-based unified communications system, including the adoption of IP video-conferencing and the roll out of Microsoft’s Office Communicator and subsequent Lync products
• Story Three: the analysis and investigation into usage of some popular social media tools in the enterprise and the current conclusions drawn

Vaughan Robertson, Operations Manager, Beca Applied Technologies

12.50

Lunch

1.40

The new wave of collaboration: Enterprise social networking

The use of social media both inside and outside of enterprises is becoming increasingly popular as a collaborative tool. Gordon examines how social media is being used to enhance the customer service function, particularly Customer Complaint and Retention Management.
• Challenging traditional sales silos and management thinking
• Developing infrastructure to support social media
• Creating a climate of permitted knowledge sharing, effective agility and rapid response
• Determining enterprise appropriate conduct and social media strategies

Gordon Shaw, Social Media Strategist, OneSpec

2.20

Achieving User Adoption for New Collaborative Environments

User adoption is the number one issue facing new collaborative environments, because many users reject what's put in front of them. Learn to do user adoption right:
- Understand why user adoption is such a challenge, and what to do about it
- Examine a range of strategies being used by organisations when introducing new collaborative environments, and which strategies are effective vs. ineffective
- Case studies of how organizations around the world are approaching the user adoption challenge
- How user adoption metrics can be used to highlight opportunities to improve business value

Michael Sampson, President, The Michael Sampson Company Ltd

3.10

Afternoon tea

3.30

Efficient use of SharePoint

SharePoint is a common vehicle for collaboration, yet many organisations struggle to capitalise on its use.
• What do we want from our SharePoint investment?
• How do we get there: Capitalising on opportunities
• Facilitating knowledge and understanding of SharePoint within the enterprise

Sarah Heal, Director, Information Leadership

4.10

Security in the Enterprise 2.0 environment

Bringing Web 2.0 into an organisation provides a range of benefits, but also a range of heightened risks - in particular the risks posed to the confidentiality, integrity and availability of systems and information. This session outlines how to minimise these risks without compromising on the benefits of your latest collaborative investment.
• A problem on the rise: Examples of what you want to avoid
• Why security issues arise
• How to minimise the security related risks

Philip Whitmore, Director IT Advisory Services, KPMG

4.50

Closing remarks from the Chair

Sponsors

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Major Sponsors