This course addresses one of the most important issues facing healthcare professionals, managers and policymakers today: how can we ensure that we provide the safest and highest quality health care services within the constraints of the current system?
With new expert trainer Cathie O’Neill, you will be able to develop your understanding of clinical governance and its various components including a range of quality improvement and risk management theories and strategies.
NEW SKILLS YOU WILL LEARN
- Understand key concepts of clinical governance and how they apply to your organisation
- Know the legal impacts of clinical governance
- Develop effective quality improvement programmes
- Understand the many methods for reviewing clinical practice
- Apply risk management approaches to the health sector
Introduction to clinical governance
- What is governance?
- What is clinical governance?
- Review of the evidence
- The role of government, the board, management and clinicians
- A case study: “Turning clinical governance into sustainable reality”
- Clinical governance frameworks
- The six dimensions of quality
A clinician’s toolkit to improve patient care and manage clinical risk
- Clinical audit
- Retrospective medical record review
- Mortality and morbidity reviews
- Peer review and supervision
- Incident management
- The effective use of clinical indicators
- Clinical pathways
An introduction to the human factors of health care
- Theory of cognition and error
- Systems vs. individuals
- Approaches to error management
- Engineering barriers into systems to prevent errors
Clinical practice improvement method
- Applying industrial improvement methods to health care
- A tutorial in the method
- Some practical experience of the various components of the method
- Developing an aim for improvement when you get back to work
The management of healthcare incidents
- Principles of incident management
- Where does this fit into a clinical governance framework?
- The national priority strategy and policy for applicability for all health and disability services
- The use of the Severity Assessment Code
- Methods for managing healthcare incidents
- Open disclosure of adverse events
Key policy components of an effective clinical governance framework
- The management of a complaint or concern about a clinician – a practical method
- Accreditation as a governance framework
- The benefits of accreditation to a health and disability service
- Understanding standards
- The role of certification in clinical governance
- Choosing an accreditation programme
- Risk management – the Australian and NZ standard
But how do I?
- Develop an organisational performance framework
- Develop a clinical level review and performance structure and processes
Understanding the legislation and legislated processes
- Health Practitioners Competence Assurance Act (HPCAA)
- Occupational Safety and Health (OSH)
- MedSafe recommendations
- Health and Disability Commissioner recommendations
- Coroner’s inquiries
Case Study: Improving clinical governance
This session will look at how a real life health organisation has improved its governance, focusing on the following areas:
- A review of clinical governance arrangements
- Incident management
- Developing clinical level infrastructure and processes
- Provider education and development
- Clinical Audit
Implementing clinical governance
- Top down vs. Bottom up approaches
- The role of clinical governance committees
- Developing a performance frameworks
- Engaging clinicians
Seminar wrap, group discussion, Q&A and course evaluation
Cathie O'Neill, Senior Health Consultant
Cathie’s background in the health sector includes senior management, organisational development, safety and quality, and education. She has worked across the public, private, not-for-profit, acute and aged care sectors in rural, regional and metropolitan settings. Cathie has extensive experience in service reviews and process redesign. Her strong professional focus is on culture change, organisational development, and quality.
Together with her business partner Maureen Robinson, Cathie has worked on many clinical governance projects including establishing the first clinical governance framework for one of Australia’s largest aged care providers, developing the high level clinical governance framework for the newly formed Medicare Locals, and developing the Quality Framework for the National Healthy Communities Initiative and advising on a quality framework for the Healthy Workers Initiative. Cathie has also undertaken several organisational reviews of clinical governance across various health sectors and assisted Maureen Robinson in her many reviews of DHBs.
Add extra people for $1495 applies to this event:
Register two or more people from your organisation on this course at the same time, and the second and subsequent people pay only $1495 + GST each.
|Dates||Location||Super saver price*||Last minute price|
|6 - 7 Oct, 2014||Wellington||$1995 + GST|
(SS Date: 11 Aug, 2014)
|$2295 + GST|
|20 - 21 Oct, 2014||Auckland||$1995 + GST|
(SS Date: 25 Aug, 2014)
|$2296 + GST|
* Super saver price available when you register and pay before the dates listed.
Please note that a 2.5% surcharge applies to credit card payments on top of your total amount.