About
How vulnerable would your organisation be if hit by a disaster? Do you know how differing incidents would impact on every aspect of your business and operations?
This disaster recovery course will teach you how to retain your organisation’s ability to provide business critical services during a disaster and how to restore your complete business operations and capabilities as soon as possible following an incident. You will learn how to create a Disaster Recovery Plan (DRP) and practically test your plan to equip your organisation to deal with any number of disaster variations which could occur.
NEW SKILLS YOU WILL LEARN
- How to restore your organisation to full capability quickly
- Techniques to correctly identify your needs, threats and develop your disaster recovery response
- Develop protection and recovery methods for IT and data systems
- Protecting yourself financially from a disaster including insurance options
- How to correctly develop a Disaster Recovery Plan (DRP)
- Rehearsing test scenarios to uncover responses during a large variety of disasters
- Communicating for disasters and training workers to respond
WHO SHOULD ATTEND
- Business Continuity Manager
- Planning Advisor/Manager
- Risk and audit Managers/Analyst
- Emergency Response Coordinator
- Contingency/Emergency Manager
- Disaster Recovery Manager
- Assurance Manager
- Business Resiliency Manager/ Manager Resilience
Course Outline
COURSE OUTLINE
Disaster recovery terms, templates and standards
- Common terms and documentation: DRP; RTO; MAO; RPO
- Risk and continuity management standards
- Surveys and assessments to determine your needs
- MCDEM templates for BCM and emergency planning
Threat and risk assessments
- Determining how vulnerable your business is
- Threat identification
- People factors
- Transforming perceived threats into tangible risks
- Assessing, mitigating and managing the risks
- Documenting threats and risks
Disaster recovery response
- Types of incidents and their characteristics
- Planning the initial response
- Determining the needs of each business unit including critical activities and service level requirements
- Contingency, continuity and communications
- Requirements for recovery, restoration and resuming usual business
- Supply chain and customer considerations
- Monitoring your responses during a disaster
- Restore full business service capability ASAP
CASE STUDIES
Organisations which have been slow to or failed to recover from disasters including Christchurch and the Pike River Mine disaster
Information Technology disaster recovery
- IT related risks
- Evaluating which IT and data assets and uses are essential
- Strategies for IT protection
- Choosing the right recovery solution
- Potential issues in IT recovery
- Documenting the IT Disaster Recovery Plan
Financial protection and disaster insurance
- Liabilities and ownership for financial losses
- Insurance options and managing insurance risks
- How insurance underwriters can assist during a disaster
- When the insurance company won’t pay the claim
- Getting financial assistance to recover
Documenting the Disaster Recovery Plan
- Best practice methods for documenting your plan
- Incorporating your disaster recovery plan into your BCM plan
PRACTICAL EXERCISE
Transforming your DRP into a successful practical experience
Communicating for disasters
- Communication strategies: what works and what doesn’t
- Communicating realistic expectations: what can be done and when and how
- Customer and PR communications
- Communicating with and training workers to respond in disasters
- Communicating during a disaster
Rehearsing scenarios
- Different types of incidents and their impact on your business operations
- Forecasting different scenarios, varying the people, and facilities available to see how your plan responds
- Performing drills and role plays
- Determining the types of drills required for your organisation
- Evaluating the outcome
PRACTICAL EXERCISE
Group role plays trialling different unplanned situations, what to do if a certain communication breaks, or key people are incapacitated
Facilitator
Sally Rosenberg (MBCI)
Sally Rosenberg (MBCI) is a seasoned business continuity and risk management professional with over 12 years experience in large and small businesses, both as a consultant and as an in-house professional. She has lead numerous projects to identify operational risks, create pre-emptive solutions for risks being realised and has been an active BCM and crisis manager in some of New Zealand’s largest organisations.
Her experience with Fonterra as the Global Business Continuity Manager from 2002 to 2007 enhanced her local private enterprise and government experience into the global market. As an expert practitioner, trainer and consultant the results for her employers and clients have consistently shown the adoption of best practice capability and effective management of the inevitable crisis incidents with minimal business disruption.
Elsewhere Sally has held senior management and executive roles with Alcatel-Lucent, LIC, the New Zealand Opera School and Ridge Brands Ltd. Her expertise includes project and strategic planning, development and management, change management, stakeholder development, process improvement and crisis communications. As an action and goal driven practitioner she ensures a high degree of satisfaction is experienced by all stakeholders and outputs are delivered on time.
Sally Rosenberg (MBCI) is also facilitating:
In-house Training
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