About

Facilities managers have extensive responsibilities for the development and maintenance of a myriad of services. They are responsible for all the activities related to the company’s commercial property assets, ensuring all aspects of corporate facilities are optimised and consistent with its company’s needs and strategies.

The breadth of facilities management encompasses multi-disciplinary activities which can have an impact upon people, productivity and business efficiency – whatever its size and scope.

Facilities Management is suited to those entering the field of facilities management or is currently in the field who want to upgrade or formalise their knowledge.

Outline

Facilities Management
• Overview of trends and developments in FM
• Functions of facilities management
• Importance of FM in your organisation
• How is the role and responsibilities of FM evolving?
• Significance of context, organisation, settings, people, process and time for FM

Facilities Management - Strategy
• Aligning corporate and FM objectives
• Develop and apply FM strategies and policies
• Integrating planning and management of assets and support services
• Understanding the business imperatives in FM
• Establishing stakeholder expectations
• Your performance management options
• Managing the performance mix of inputs, outcomes and outputs
• The development of the successful FM Business Plan

Development of the Appropriate FM dashboard for Your Business
• The structure and elements of a successful SLA
• Developing your SLA for any service or product
• The Balanced Scorecard and how is it utilised?
• Negotiating the implementation of the performance focussed
• SLA approach
• Development of a SLA

Building Services - Operations and Maintenance
• Asset and building management
• Matching facilities and services to the business needs
• Understanding the building structure and how your building services work
• Engineering and operation services – Electricity, Lighting, Water, Gas
• Vertical and horizontal transportation
• Ventilation and air conditioning
• Mechanical and electrical maintenance
• Building management systems
• How significant is the expense of building services to your facility?
• How to cost effectively manage building services
• Monitoring operating costs

Dealing with Agents, Suppliers and Contractors
• Establishing requirements for maintenance specifications
• Agents, suppliers and contractors selection
• Obtaining quotes
• The tendering process
• Getting the best value from suppliers and contractors

Managing and Getting The Most From Your SLA
• SLAs and quality assessment
• Clarifying service levels, price and how they are measured
• Terms and conditions to include in a SLA
• Negotiating the terms of an SLA
• Monitoring service levels to ensure compliance with the SLA
• Periodic reviews of services in SLA

Energy Management
• Reducing energy consumption and carbon emissions
• Principles of good energy purchasing and management
• Exploring technology available to optimise energy consumption

Facilitator

Duncan Waddell

Duncan Waddell has over 20 years of international professional experience. He has worked with a wide range of clients including National Australia Bank, BHP Biliton Ltd, Woolworths, Orica, Woodside Energy, Shell Australia and Coles Myer. Duncan has assisted clients to achieve optimisation of operational costs through innovative management procedures, and has a knowledge of contract preparation and supervision. Duncan also provides assistance to clients balancing an understanding of their service needs with the commercial and financial ramifications of any property, facility and asset management decisions.

 

Duncan Waddell is also facilitating:

• Best Practice Property Management
• Managing Outsourcing and Contracting

In-house Training