About

This in-depth and hands on training course will prepare your internal audit team to undertake effective audits within your organisation. 

Ideal for those who are responsible for quality and internal management systems; you will gain a sound understanding of how to improve quality and reduce risk for an effective health auditing system.

Join specialist trainer Janice McEwan to learn how your organisation can ensure quality and compliance within the health sector. 

NEW SKILLS YOU WILL LEARN

• How to prepare and advise your organisation for internal quality audits
• How to report findings of audits to improve quality and outcomes for patients and the health provider
• How to undertake audits to prepare for external certification and contract audits 
• An understanding of how internal audits link to quality and risk management in healthcare 

Outline

COURSE OUTLINE

Quality management systems: The links between quality and risk management

• History of and dimensions of quality in the health sector
• Who is the customer?
• Quality Controls, Quality Assurance, Quality Management Systems and Quality Improvement
• Linking the principles of the Treaty of Waitangi to quality assurance in the New Zealand health and disability sector
• The ISO eight principles of quality management

Overview of health standards

• An overview of the Health and Disability Sector Standards NZS 8134:2008 and AS/NZS ISO 9001:2008
• Objectives of the Health and Disability Services (Safety) Act 2001.
• The role of legislation and regulations in relation to standards.
• Interpreting Standards
• Strategy for nationally consistent standards and quality assurance programmes
• Stakeholder requirements for Auditing
• Exercise

Documentation structure & function

• Purpose and benefits of documenting a quality system 
• Components that make a good document
• Formulation of a quality policy and quality objectives
• Key components of a quality Manual
• Format and use of QMS documents
• Differences between documents and records
• Electronic data systems and the implication for auditors
• Document control requirements
• Considerations when reviewing documents for audit preparation

Exercise: Document Analysis and Review

Planning and preparing for health audits

• What is required for audit preparation
• The principles and techniques of auditing
• Establishment of audit objectives and criteria
• The pre-audit visit
• Developing the audit plan
• Use, benefits and potential limitations of using audit tools
• Compliance issues
• Best practice at meetings
• Exercises to assist you to develop some of these skills

Carrying out a health audit (with case study)

• The audit process - How to conduct and control audits
• Best practise to enhance confidence in Audit Results
• Purpose, structure, content and attendees typically at opening meetings
• Benefits and limitation of sampling
• Process of, and different methods for gathering evidence during an audit
• Techniques of questioning auditee
• Channels of communication between auditors and auditees
• Potential problems affecting validity of the audits

Understanding the audit team work and roles

• Role and responsibilities of the lead auditor, guides and clients in process
• Audit plans and how they establish what is to be audited, when, and by whom
• Establishing the sequence of audit activities
• Responsibilities, resources and procedures for auditing

Audit reporting & follow up

• Writing findings from the audit to facilitate quality improvements 
• Finding Presentations (the closing meeting requirements)
• Ensuring the final step - Close out of action plans from the audit findings
• Corrective action
• Levels of compliance
• The risk assessment matrix
• Follow up and close out

Questions, course evaluation and close

Facilitator

Janice McEwan, Registered Lead Auditor & Registered Auditor Trainer

Janice McEwan, is a Registered Lead Auditor and Registered Auditor Trainer who specialised in the field after a career of 18 years in nursing. Over the last 15 years Janice has gained extensive experience in auditing and training auditors in a variety of Standards, including ISO Quality Management, Health and Disability set of Sector Standards, Mental Health, Alcohol and Drug, and Accident and Medical Standards. She also undertakes contract audits for the Ministry of Health in a variety of areas and has audited extensively throughout Asia.

Janice has been part of Standards development and review processes, being awarded a meritorious award by Standards New Zealand for her contributions to Health Standards Development.

She currently works as a Managing Director and Registered Lead Auditor for her own companies, Quality Plus Ltd and DAA Group Ltd

“Excellent information and process.”
“Thoroughly enjoyed and learnt a lot. “
“Very informative and enjoyable.”
“Would highly recommend this course to others.”
“Well presented course.”
“Very useful.”
“Great opportunity to add to understanding.”
“Very informative.”
“Took a lot from this course.”
“Thank you, a very productive day.“
“The best course that I have ever done related to my work and to assist me to improve quality in our organisation.”

In-house Training