About
COURSE OBJECTIVES
• Gain a greater understanding of the role of patient flow management as a critical and strategic tool to support broader health service demand management and health service utilisation objectives
• Equip yourself to design and implement sustainable improvements in patient flow-management in a wide variety of healthcare settings
ABOUT
As the person responsible for managing patient backlogs, covering shortages of skilled staff and juggling critical shortages of available beds - you will no doubt recognise the immediate benefits that a strategic and managed response to patient flow can reap. Your time and budgeted resources are in constant, short supply and delivering sustainable change which can enhance the safety and satisfaction for both your patients and staff always seem to be just around the corner.
Healthcare facilities are vertical structures, yet your patients take a horizontal journey. Whilst we are good at clinical care and taking responsibility for clinical decision making, it seems we often have great difficulty making progress to improve the end-to-end patient journey.
A two day master class that will guide you through the principles of patient flow improvement and show you how to apply the lessons of Lean thinking to enable true process redesign in your health care setting.
Key learning objectives
• Learn how to apply lean methodology in your healthcare setting for patient outcome improvement
• Conduct a patient flow audit, discover the problems and leave with a practical approach to tackle and improve them
• Review solutions to common problems in patient flow in emergency and acute care, surgical scheduling, waiting list management and outpatient scheduling
• Design solutions that benefit your patients and staff and are sustainable
• Learn how patient flow management is a tool to support the broader health service demand management and health service utilisation objectives
• Improve patient flow in your organisation by being equipped to promote change
Who should attend
This is a masterclass which has been designed for health care professionals. If you are responsible for improving access and streamlining the patient journey from beginning to end, admission to discharge, then you will gain valuable knowledge. Those benefiting most will include Directors of Nursing, Clinical Directors, Managers, Advisors and Coordinators of:
• Patient care
• Admissions & discharge
• Bed management
• Service/service transformation
• Patient flow/access
• Quality
• Medical services
• Clinical care/operations
• Staff rostering and elective surgery
• Emergency department and access
Outline
DAY ONE FOCUS:
Introducing to basic concepts in process improvement and Lean thinking
• The adaptive challenge
• Gearing up for redesign
• The value questions: What do you make? Who uses what you make? What do they value?
• Identifying product or patient-care-families and their relative value streams
• Improving flow in the healthcare setting
• Identifying and reducing waste
• Moving from a ‘push’ to ‘pull’ model of processes
• Coming to grips with continuous improvement
+ INTERACTIVE SESSIONS:
Participate in exercises and examples which will be used to help course participants link the concepts to healthcare in general and to their own circumstances. Examples covered will include how to transform emergency services, and models of push to pull in patient flow management.
The day’s sessions will focus upon the following areas (all designed to enable you to create a ‘patient flow improvement plan’ blueprint that can be applied back in your organisation).
1. How to make process improvement work
2. Introducing the concept of virtuous circle
3. How process improvement is a change process-links with basic concepts in change management
DAY TWO FOCUS:
How to make process improvement work: Moving the virtuous circle from theory to practice
• Steps to scoping your improvement programme-how to start, what kind of team do you need, what kind of support will be required?
• Diagnosis: Practical approaches to process mapping and tracking techniques
• Intervening: PDSA cycles, workgroups and improvement events, and the importance of basic concepts from queuing theory for process improvement
• Evaluate: Reviewing quantitative and qualitative measures to help you evaluate process improvement
• Sustain: The challenge of standardisation and the reality of continuous improvement
• Innovate: Linking theory to practice in your organisation
• Engage staff in change and ensure that the approach to patient flow is intuitive, innovative, practical and dynamic
+ INTERACTIVE SESSIONS:
Join in exercises. Examples will be used to help you link the concepts to healthcare in general and to your own circumstances.
1. Innovation in institutional and service readiness
2. Making it work for you
3. Taking action in your health care setting
Facilitator
Professor David I. Ben-Tovim, Director, Redesigning Care and Clinical Epidemiology Units, Flinders Medical Centre
Professor David Ben-Tovim is a psychiatrist and clinical epidemiologist by background. He was the inaugural Director of Clinical Governance at the Flinders Medical Centre, a 500 bed teaching general hospital in South Australia before leading the Redesigning Care programme at that hospital. Redesigning Care is a hospital wide programme applying Lean Thinking and other improvement methods to clinical and support processes throughout the institution.
David Ben-Tovim trained in Medicine and Psychiatry at the Middlesex and St Georges University Hospitals in London, and in Epidemiology at the Institute of Psychiatry, also in London. From 1980 to 1983, he worked in Botswana as a psychiatrist, helping to develop a national mental health care programme with the support of the World Health Organisation. He established the Clinical Epidemiology Unit at the Flinders Medical Centre in 1998, before becoming Director of Clinical Governance for the hospital. He is the author of two books and over seventy publications in the peer reviewed literature, including a number related to the application of Lean thinking to healthcare redesign.
In-house Training
Sorry, this event currently has no dates scheduled.
Register now
This event currently has no scheduled dates.
