About

Training methodology
This 8-day Green Belt training gives an extensive grounding in Lean Six-Sigma through tutorials, workshops and practical exercises. Conducted in two blocks of four consecutive days, the course will show how to apply Lean Six Sigma tools and techniques to identify projects and deliver business benefits.

Lean Six Sigma is the most widely used and successful improvement and project delivery methodology in the world. From small to global enterprises, the Lean and Six Sigma approaches provide greater profitability, customer satisfaction and effectiveness. With a clear focus on the customer along with the 'bottom line' the Lean Six Sigma approach delivers sustainable long term business performance.
Suitable for all types of organisations, Lean Six Sigma has been used by financial services, manufacturing, healthcare and government organisations to name a few.
Lean Six Sigma - Green Belt is an 8 day course which provides the necessary knowledge to lead Lean Six Sigma projects and activities that deliver significant business results.

Green Belts are the members of the Six Sigma team who are trained to implement Six Sigma projects under the guidance of the Six Sigma Black Belts. The course allows Green Belts to work on carefully defined Lean Six Sigma projects with a focus on the deployment of Lean Six Sigma techniques and to lead small scale improvement projects within their respective sphere of responsibilities.

Endorsed and certified by NZOQ, Lean Six Sigma – Green Belt is an interactive course which provides you with a new way of thinking about business problems and projects. Using measurement effectively and identifying the causes of business problems, Lean Six Sigma reduces wasteful activities and performance variation to best in class benchmark levels. Identify what your customers expect and want and use Lean Six Sigma to drive business performance improvements to ensure that the highest quality is achieved at the lowest cost.

Key Learning Objectives:
• Understand what is critical to customers
• Identify the key business drivers that impact performance
• Understand what is value and waste
• Apply the right business metrics and measurement methods
• Understand the Six Sigma DMAIC project methodology
• Apply the Lean and Six Sigma tools and techniques
• Analyse data to make sound decisions
• Sustain business improvements and gains

Who Should Attend?
Thornley Group Green Belt training is targeted at people who spend a significant amount of time involved in process improvement or project/process management.
• Process Improvement Project Leaders
• Business Analysts
• Quality Managers
• Business Improvement Professionals
• Project Managers
• Process Owners and Managers

Outline

Introduction to Lean and Six Sigma
• Why waste and variation undermine organisational effectiveness
• The focus on customers as a means of maximising performance
• The cost of poor quality and the business case for Lean Six Sigma
• Selecting appropriate Lean Six Sigma Projects

Harnessing the power of teams
• Establishing a project team
• Developing the Project Team Charter
• Best practice methods for driving team performance
(Practical Exercises)

The Define Phase - Correctly defining business issues and problems
Scoping and detailing the project objectives and relating to the ‘Voice of the Customer’
• Lean Six Sigma project alignment to strategic objectives
• Using the Project Team Charter as a tool for scoping
• Building a picture of business processes through process mapping
• Preparing a project business case
• Building a communication and change management strategy
(Practical Exercises)

The Measure Phase - Managing by fact through measurement and data collection
• Identifying real customer and stakeholder insights and opinions
• Understanding the different data types and appropriate measurement methods
• Prioritising potential process issues using cause and effect and FMEA
• Building a data collection plan
• Understanding and improving measurement systems
• Using statistical concepts to collect and display business information
• Calculating the process sigma and other baseline process capability measures
• Identifying value and waste through value stream mapping
• Using Lean measures to identify opportunities
• The seven wastes and their impact on processes
(Practical Exercises)

The Analyse Phase - Identifying root-causes though robust analytical methods
• Focussing the problem through Pareto
• Detailed process mapping methods
• Identifying the vital few causes though data analysis
• The use of Hypothesis Testing to verify the effects of causes on the process
• Understanding how regression analysis provides evidence of correlation
• How Design of Experiments (DOE) can be considered in complex situations
• Using statistical software to do the hard work
• Value stream and cycle time analysis
• Conducting process flow analysis
(Practical Exercises)

The Improve Phase - Making Improvements and delivering the benefits
• Using data and creativity in a structured way to identify solutions
• Improving process setup and changeover times
• Promoting the solution and managing change
• Piloting and implementing full scale solutions
• Applying the principles of one-piece flow in manufacturing and service
• Implementing a 5S methodology
(Practical Exercises)

The Control Phase - Controlling the process and sustaining the benefits
• Mistake proofing using ‘Poka Yoke’ methods
• Using process information to maintain control
• Applying Total Productive Maintenance (TPM) to maintain productivity
• Sustaining change though training and engagement
• Understanding the construction and use of control charting
• Sharing the improvements, learning and benefits across the organisation
(Practical Exercises)

To be eligible for the Thornley Group Green Belt Certificate, candidates are required to pass the exam and deliver a project. Candidates are also eligible to receive NZOQ certification upon receiving the Thornley Group Green Belt Certificate on the condition that the candidate is a member of NZOQ and that an administration fee is payable to the NZOQ.

Facilitator

In-house Training