About
COURSE OBJECTIVE
To give new managers the skills they need to be effective in management and leadership.
Is your workload expanding?
Have the expectations increased?
Are you and your team meeting targets and deadlines?
Moving into management can be daunting. Your workloads will inevitably start to expand, expectations will change and you will find the management of people requires a whole new range of business skills. It is not always easy, even for the most talented rising star. But as you take on more responsibility to meet your targets, achieving your objectives and becoming a manager that people respect can be quite a challenge! Nevertheless, if you are keen on spearheading the performance of your team, Management Skills for New Managers is the right course for you.
Management Skills for New Managers offers immediately applicable, practical training on the crucial areas of people, project and time management. It aims to give new team leaders, supervisors and line managers the skills they need to improve their management styles. The course emphasises on building high achieving teams, dealing with an increased workload and developing the assertiveness and confidence necessary to be a competent business manager.
After two intensive and practical days with an experienced instructor, you will be able to prioritise activities that add the most value to your team and apply project management techniques that will help you control and complete non-routine tasks.
7 GREAT REASONS TO ATTEND
1. Identify and develop the core skills required to be an effective manager
2. Find out how to manage your new responsibilities while adding real value to your organisation
3. Learn how to monitor, manage and coach employees to build a high performing team
4. Discover how to minimise interruptions and efficiently manage multiple priorities
5. Develop a people management style that works for you
6. Spot opportunities for continuous growth and development in your role
7. Share experiences with other ‘new’ managers and create contacts for the future
Outline
Identifying the Critical Skills for Management
• Defining the necessary skills for effective management
• What are the main causes of management failure?
• Understanding where you should be applying management skills in your role
• Learning to apply management skills to improve your overall performance
Developing the Assertiveness Necessary for Today’s Business Climate
• What is assertiveness and why is it crucial to success and growth in your role?
• Applying assertiveness techniques that will help you achieve your objectives
• Understanding the link between confidence and assertiveness and developing both
• Assertive communication and behaviour without becoming inflexible or aggressive
• How to say ‘no’ when you need to
The Fundamentals of Project Management
• What should you consider a ‘project’ requiring project management?
• How is project management different from the key day to day management principles?
• Applying proven project management techniques to better manage and complete non-routine duties
• Setting project objectives
• Building a project plan which focuses on the objectives
• Setting a clearly defined and achievable schedule with deadlines and sufficient detail
Effectively Managing Multiple Priorities
• Distinguishing between efficiency and effectiveness and how both contribute toward effective management
• Identifying and eliminating the daily time wasters
• Minimising interruptions and reducing the time spent reacting
• Identifying and eliminating procrastination by understanding when and why you procrastinate
• Allowing time for people interaction and meetings while ensuring that everything else gets done
• Working toward a more proactive environment to better juggle your routine and reactive duties
• Applying techniques which help you prioritise effectively and focus on activities that add value to the organisation
• Ensuring that your efforts are directed towards the most critical areas of your role
• Techniques for coping with a large and growing workload
Managing People for Increased Performance
• What makes a good people manager?
• Understanding the challenges of effective supervision and people management
• Building a high performing team by:
- Setting and agreeing performance standards with each team member to ensure that they deliver the results you want
- Monitoring staff performance (without having to be the police!)
- Giving and receiving feedback to continually monitor and improve staff performance and your own people management
- Coaching for improvement and development
- Delegating without ‘losing control’
• Understanding how managing in this way supports your company’s performance management system
• Developing an effective people management style that works for you
Spotting Opportunities for Growth in Your Role
• Knowing your time and skill limits
• Dealing with failure and success and accepting responsibility either way
• Removing the barriers: identifying the factors that hinder your progress and setting plans to work around or eliminate them
• Being proactive in your role for continuous growth and challenge
• Setting your growth objectives
Facilitator
Elaine McMeeking, People Development Specialist, Retail Training
Elaine McMeeking has a reputation as one of New Zealand’s most effective management training professionals.
Before
moving to New Zealand, Elaine started her career in training, HR and
recruitment roles in South Africa. For the last six years she has
worked as a management and training consultant for a number of large
organisations, focusing on the areas of personal efficiency,
performance management and appraisal, presentation, facilitation, sales
and customer service.
Elaine’s enviable academic achievements
and international experience as a management training specialist is
complimented by her friendly and open style. With an obvious talent for
facilitation, her well known professionalism and her knowledge and
understanding of the topic, you can count on a practical and results
oriented course.
Elaine McMeeking is also facilitating:
