About
ABOUT THE COURSE
Everybody is different. Due to the nature of their jobs, technical professionals are typically and understandably meticulous individuals who are accustomed to working with tangible, hard facts and concrete representations of ideas. As a leader of a technical team, your challenge is to harness this expertise and eagerness and create a directed, high-performing group of specialists.
Managing Technical Professionals is a comprehensive two-day training programme specifically designed to provide you with tools to motivate your staff to peak performance. It offers techniques for setting and communicating performance expectations, leveraging motivation drivers and delegating tasks to optimise individual’s contribution to the team.
This course also looks at strategies for dealing with conflict within the team, for keeping the group energised and directed, and for mitigating the difficulties of virtual and remote teams.
7 GREAT REASONS TO ATTEND
- Become an even better leader
- Understand what drives and motivates technical professionals
- Align the technical professional’s goals with business goals and set performance expectations
- Polish and refine your communication skills
- Learn to deliver constructive feedback
- Deal more effectively with workplace conflict
- Learn to manage virtual and remote teams
Testimonials:
“Instructor was very knowledgeable and experienced in all subject matter discussed”
Brett Stimpson, Team Leader, Konica Minolta
“Appreciated the flexibility to adapt course content to focus on my needs”
Tim Barnsley, Design Manager, Two Degrees Mobile Ltd
“Excellent presentation and training style”
Steve Cudby, Technical Operations Manager, Zintel-Cogent
Outline
COURSE OUTLINE
The skilled manager
The principles of management: Expectations of you as a manager
- Your core values about people and power
- Profiling your strengths and capabilities as a manager of technical staff
Your role as a leader
Distinguishing between management and leadership
- Influencing and persuading staff to achieve your goals
Getting things done through delegation
“Letting go” of things others can do
- The delegation checklist: Making delegation safer for you and for them
- The relationship between delegation and empowerment
Making decisions and stimulating solutions
Fitting your decision-making approach to the situation
- Using tools that can help clarify issues, actions and outcomes
- Building a “solutions” culture: Empowering staff and stimulating ideas
The communication challenge
Seeking to understand and be understood
- Recognising things that typically go wrong in communication
- Assessing your ability to listen and question effectively
Managing performance in technical teams
The essential components that create high performance
- Setting and communicating performance expectations
- Delivering feedback that helps people to lift their game
What gets rewarded gets done: Understanding motivation
Recognising and valuing efforts and contributions of individuals and teams
- Developing recognition systems that fit in your technical team
- Recognising behaviours: understanding what makes people tick
From conflict to cooperation
Confronting potential conflict situations
- Handling disagreement and personal agendas
- Problem-solving and getting to win/win
- Requesting a change in behaviour
- Dealing with conflict within the team
Retaining team vitality
The characteristics of a high performing team
- Understanding the roles people play in teams
- Creating a team culture that keeps your team focused and vital
Managing virtual and remote teams
Managing the potential challenges of remote teams
- Building team identity and maximising team functioning
Coaching and mentoring
Coaching or mentoring: Using each process to get the most from your team
- Exploring structures for coaching and mentoring sessions
Practical Exercise: Your development plan
Formulate a plan for your own ongoing development as a leader
Facilitator
Bill Butler
Bill Butler is director and principal consultant of Academy of Training, a company which specialises in training workshops, consultancy services and conference addresses.
Bill has a wealth of training experience gained in a variety of organisations and cultures following his entry into the personnel development field. Prior to this he was General Manager of the New Zealand Institute of Chartered Accountants, a major professional body with over 30,000 members.
Bill adopts a consultative and interactive approach to all his training, drawing on the work environment, examples and experience of all participants. He has a strong background in management and with his qualifications in Accounting, Business Management and Psychology, he is able to present to a diverse range of programmes to Senior Management and support staff alike.
Bill Butler is also facilitating:
In-house Training
Sorry, this event currently has no dates scheduled.