About
Strategies to empower your employees to reach peak performance• Energise your employees to work with you, not just for you
• Find out how to evaluate motivation levels within your organisation and recognise where help is needed most
• Achieve dramatic improvements in employee motivation and performance
• Learn how to stay in touch with the mood of your team
• Get employees to want to come to work
ABOUT:
Research has shown that only 25% of all employees are performing at their full potential. Will that level of performance enable your team to thrive in a competitive marketplace?
However, research has also shown that up to 67% of managers struggle with trying to motivate people to perform, deal with problems and juggle workloads. To quote one manager, “If I could get someone else to look after my staff, this would be a great job”!
The impact on performance of a highly motivated work force cannot be under-estimated. A positive environment will benefit everyone’s workday, however it will also have a significant effect on your company’s profitability and overall success. You will be able to get commitment from your team and not just compliance.
Please note - this is an interactive seminar which focuses on actual issues.
Feedback from previous seminars has indicated that participants gain the most when they can apply the skills to their own work. As the different topics are covered, participants are invited to plan strategies using (suitably disguised) case studies from their own workplace.
Key learning objectives
Achieve dramatic improvements in employee motivation and performance by:
* Evaluating motivation levels within your organisation and using it to increase employee satisfaction
* Discovering how managers can create behaviours that they don’t want, and what to do about them
* Understanding different communication styles - and probable strengths and weaknesses of each style
* Using coaching techniques that can encourage and empower your team
* Building a fun-high-energy climate without compromising on workplace performance
* Achieving significant improvements in employee satisfaction
* Mastering specific steps to ensure that your reward system produces consistent positive performance
* Getting employees to want to come to work
Who should attend?
* New & Experienced Managers
* Project Leaders and Managers
* Team Leaders
* Supervisors
* HR Professionals
* Or anyone who needs to motivate others
Outline
Day one
Personal objectives
The programme begins by asking participants to clarify, in as much detail as possible, the outcomes they would like to gain. This may be a specific situation that needs to be addressed, raising team or individual performance or keeping a good performer motivated.
Identifying the need for motivation in your organisation
* Performance implications
* Productivity implications
* Financial implications
* Recognising when people are motivated and the more subtle signs of de-motivation
* Assessing where individuals are in terms of their motivation - inherited teams, feelings of loss, unresolved conflict etc
Motivation: What is it? What inhibits it and how do you achieve it?
* What is the link between motivation and management?
* What are the theories of motivation and how can they be applied in business?
* Recognising the key factors that motivate staff
* Identifying actions that might foster commitment
* Designing and implementing work-based strategies to achieve high levels of productivity
* Creating effective performance measurements for employees
Managing and motivating - gaining commitment not just compliance
Managing is a craft, not a gift. For a manager, knowing how behaviour works is as important as a doctor knowing how the body works - and yet how many managers get six years intense management training?
* Understanding the fundamentals of human behaviour
* Straightforward techniques to develop desired behaviours
* Understanding the crucial difference between feedback and praise
* How to avoid becoming an ‘aversive stimulus’ to your boss, colleagues and staff
* Implementing effective performance measures
* Using the ‘Big Guns’ to your own advantage
* The secret of being a charismatic leader without being a charismatic person
How to recognise, understand and work with different personalities
In this session you will be introduced to some basic personality traits. You will learn how these traits influence how people will react in certain situations.
* Mad, sad, or bad - recognising dysfunctional behaviour in the workplace
* Setting and maintaining clear boundaries - knowing where to draw the line
* “I realised that everyone doesn’t think the way I do” - recognising different styles
* Learning to observe behaviour without being ‘sucked-in’ by the games
* Dealing with personality clashes
“I don’t want to appear rude, but you smell” - dealing with the difficult issues
Skills are acquired by practice. In this session participants have the opportunity to practice dealing with difficult issues in a safe and supportive environment.
* The three key principles in dealing with performance issues
* Using the seven step model to address difficult issues
* Uncommon strategies for modifying entrenched attitudes and behaviour
* What are the boundaries?
* Developing your own personal action plan to achieve a strong power base and defined influencing skills
* Setting up a co-coaching agreement to jointly monitor progress
Day two
How to motivate and lead a winning team
* Learn how to develop your own skills, enable others to motivate themselves and build high-performance teams
* Effectively communicating your expectations to your team
* Empowering your team to solve problems on their own
* Eliminating backstabbing, low morale and negative behaviour
* Coping mechanisms for receiving criticism
* Expressing your appreciation to your staff
* Expressing your disapproval and challenging unacceptable behaviour
* Maintaining responsibility when delegating work to your staff
* Promoting a more balanced approach by understanding team member personal profiles
* Using the 360o approach to develop powerful performance development partnerships
Coaching: A strategic tool for encouraging and empowering your team
The purpose of coaching is to create a situation where you can delegate with confidence.
* When to use coaching, counselling, mentoring and consulting
* Developing individual and group coaching plans
* Mastering the golden skill - questioning
* Learning how to stay in touch with the mood of the team
* Identifying your own coaching needs
Motivating people through change
* Managers often fail because they try to solve the wrong problem.
* Using ‘reverse psychology’ to overcome entrenched resistance
* Encouraging resistance to facilitate organisational change
* Using data gathering to ensure that the real issues are uncovered
* Allowing people to back-down with dignity
* Winning by losing
Creating an environment that promotes high levels of motivation
* Ensuring the office environment is in line with the values of the team
* Creating a sense of cohesion and mutual support within the team
* Avoiding toxic working atmospheres
* Celebrating success
