About
COURSE OBJECTIVES
This course is designed to give a clear understanding of how voice and data communication systems work today; the impact on business and how future developments will impact on the way we work. On completing this 2 day course, attendees will:
• Increase your understanding the fundamentals of communications technology
• Communicate effectively with those in the telecommunications and data industries by learning the essential concepts, principles and terminology of voice and data communication
• Break through the clutter of workplace communications technology by developing an understanding of public switched telephone networks, wireless networks, IP networks, 3G, GSM, GPRS, UMTS, Bluetooth, and other standard interfaces (and learn what all that Jargon and acronyms actually mean!)
• Gain an insight into the future of telecommunications by explaining the impact of technologies like LTE networks, cloud applications, Smart phones, and other multi-purpose devices
Are you familiar with telecommunications concepts and terminology?
Lean times; the need to improve productivity; a more mobile workforce; doing more with less, the common thread through all of these is how voice and data communications systems and technologies affect the way we work now and how we will work in the future. Traditional notions of telecommunications are long gone; wireless networks, enhanced cellular services, 3G networks, fibre optics, the complexity of the technological choices facing the business world today is putting more and more pressure on businesses to have a good understanding of how these technologies work, their benefits and costs and plenty of Jargon to understand!
If you’re new to the field or just need a better understanding of telecommunications concepts and terminology, Telecommunications Explained for the Non-Technical Manager is the perfect course for you. The course has been specifically designed to provide you with a clear understanding of the Telecommunications industry, common equipment and technologies, all in a simple and easy to understand manner. The course has been completely overhauled for 2010, to cover many of the new telecommunication technologies we have seen on the market recently, and will give you an insight into the shape of things to come.
For a comprehensive, authoritative and fast track introduction to telecommunications, you must attend Telecommunications Explained for the Non-Technical Manager.
6 GREAT REASONS WHY YOU SHOULD ATTEND THIS COURSE:
1. Expand your business by better understanding the fundamentals of telecommunications technology
2. Communicate effectively with those in the Telco industry by learning the essential concepts, principles and terminology of telecommunications
3. Streamline call centre processes by recognising the interactions between voice and data functions
4. Streamline call centre processes by recognising the separately important functions of voice, video and data
5. Break through the clutter of workplace telephony by developing an understanding of public switched telephone networks, WANs, LANs and other standard interfaces
6. Prepare your business for future growth by explaining the impact of new technologies like 3G, Wireless LANs and IP Telephony
The learning approach for this course is based on a collaborative learning approach. Through a combination of lecture, discussion, breakout groups and exercises, the attendees will co-create, and validate knowledge of communication systems and technologies and their uses. The course progresses from an introduction and definition of the fundamentals of telecommunications on day one to a more detailed discussion on day two on how systems work together, current and future trends and their impacts on business.
Course participants will be introduced to voice and data communications through a series of short lecture segments, in-class readings and summaries presented by small groups. Group activities will revolve around creating short in-class presentations on a particular aspect of communications, trends, effects on business, etc. The overall objective of day one is to provide all participants with a good understanding of the basics that then can be built on in day 2
Day one will begin with a review and Q/A session then lead in to an activity designed to validate learning’s from the first day. The second day will focus more on how we communicate today, the tools we use and how they affect how we do business. The course will wrap up with a discussion on how current trends in communications will affect businesses in the years to come, and what they mean for your organisation.
Outline
Understanding the Scope, Evolution and Fundamentals of Telecommunications
• Evolution of telecommunications and its impact on business and society – From POTS to 3G cellular
• What are the key drivers of change transforming the global telecommunications landscape?
• Understanding basic telecommunications concepts and terminology: Protocols, architecture, wired vs. wireless, bandwidth and capacity, voice and data transmission, and compression techniques
The Fundamentals of Communications Networks and How They Work
• Overview of the principles of transmission and network systems
• Overview of transmission media; Fibre-optic networks, microwave systems; satellite; cellular networks; wired networks; wireless networks
• Overview of high speed networks and broadband systems; their uses and limitations
• Using Internet Protocol technologies for voice and data
Understanding Voice, Data, and Video Communications
• The basics of voice communications
• The difference between voice and data communications
• Basic overview of video and multimedia communications
• Voice-Over Internet (VIOP) systems
• How do Interactive Voice Response (IVR) systems work?
The Effects of Convergence of Voice and Data Communications
• Overview of what convergence really means
• The effects of convergence on networks
• The role of the internet in communications
The Communications Industry in New Zealand
• The evolution of the market
• Major players in communications in New Zealand
• Regulation and how it affects business
• New entrants and the effects on business communication
Overview of Communication Tools
• Phones; Past, present and future
• Trends in communication devices; Smartphone’s, multimedia, and multifunctional devices
• The effects of network integration on communication devices
Understanding Cellular Technologies
• 3G, UMTS, W-CDMA, and Beyond
• Data transmission over Cellular
• 4G networks
Entering the New Realities of Global Telecommunications
• Understanding major trends and issues in global telecommunications and their likely impact
• Cloud computing and the effects on communications technology and business
• How the growth of broadband, fibre and xDSL will affect business operations
• Understanding the growth of mobile technologies and the ultimate convergence of content and delivery
• Leveraging communication technologies to enhance productivity and performance
Facilitator
Brian Ackles
Brian Ackles has spent over 20 years working with project teams across
a range of industries, helping them deliver quality products and
services on time, on budget, and to the delight of customers.
A
certified project management Professional (PMP), Brian spent over 10
years working around the world in the international telecommunications
industry with Ericsson, Northern Telecom, and others, designing and
delivering complex projects with teams of people from all over the
world. As a consultant he has worked extensively in Canada, the USA,
UK, and New Zealand with a diverse range of industries developing
effective project processes, developing teams, managers, and project
managers. Having recently returned home to New Zealand, Brian’s focus
is on helping organizations integrate the best tools, practices, and
techniques of project management to deliver outstanding results for the
customer and the organisation.
Brian Ackles is also facilitating:
In-house Training
Sorry, this event currently has no dates scheduled.
