Essential Communication Skills Masterclass

Interactive online training course

Event Details


    Communication: the basics you need to know

    • What happens in effective communication
    • What creates ineffective communication and how to avoid this
    • The role that Emotional Intelligence (EI) plays
    • Your EI quotient
    • Developing greater EI awareness, tools and techniques
    • The ‘Conscious’ model of communication
    • Developing consciousness and mindfulness
    • The role that perception plays in effective and ineffective communication
    • The Conscious Communication Mindset model
    • Deleting unhelpful self-talk that stops us listening and communicating well
    • Common blocks
    • The 5 basic communication modes
    • Introversion and Extroversion in communication
    • Main time wasters in communication and poor use of technology - what to do
    • Shifting from reactive to proactive communication


    Communication: Verbal

    • Conscious listening: what is it, what gets in the way and how to do it
    • Types of questions – when and where to use them
    • Stop telling and ask questions – the how to
    • Reflecting back – the least used skill yet one of the most important
    • Reflecting back – where, when and how
    • The ‘Funnel’ exploratory/ problem-solving model
    • The role of tone in communication
    • Use of effective speech: being more able to be heard; using words well
    • Avoiding the common mistakes when speaking
    • Sound more confident and competent
    • Maximising the other verbal components well: pace, pause, pitch
    • Top tips


    Communication: Non-Verbal

    • The power of using non-verbal communication well
    • It’s role in effective communication
    • The 7 key elements of non-verbal communication
    • Developing these keys and using them well
    • Demonstrating confidence and authenticity when communicating non-verbally
    • Top tips


    Communication: Written

    • The effectiveness of writing
    • Different modes: how to use it, where and when
    • When not to use it
    • Effective email etiquette
    • Top tips


    Communication: Your Unique Style (utilising The Whole Brain Model™)

    • Understand your preferences when communicating
    • Identify strengths and utilise them well
    • Identify strengths that overdone can become weaknesses
    • Identify gaps that may require some conscious development
    • Understand how to spot these preference in others
    • The 10% flex of your own preferences to others
    • Listening more effectively when others are difficult
    • Using the WBM™ as a situational tool
    • Building your brand and personal impact


    Communication: Getting Others on Board

    • Building relationships and developing rapport
    • A strategic approach to working relationships using the SMM (Stakeholders Management Matrix)
    • The role that mirroring plays in building rapport and how to use this
    • Using Neuroscience and the SCARF™ model to build trust
    • Trust as the foundation to relationships
    • Use the FROGS Rapport building model
    • The Whole Brain Model™ when building relationships
    • Influencing: the BIDE model for effective influencing
    • The role of empathy and building working relationships
    • Wanting change from someone: use the ERS model
    • Top NLP tips (Neuro-linguistic Programming)


    Communication: Challenging Situations

    • What makes situations challenging
    • Using Neuroscience to better manage ‘challenging situations’ and conflict
    • Managing yourself under pressure for the best result
    • Applying the ‘Funnel’ model as a key tool and empathy with others in challenging situations
    • Problem-solving when in conflict: use the FECS model
    • More extreme behaviour challenges from others – what to do
    • Particular behaviour types and communication options
    • The role that the ‘Conscious’ model can play in receiving and giving feedback
    • Receiving feedback: the ACE model that helps you receive it
    • Giving feedback: use ALE (S) model that helps you give it to colleagues at all levels of the organisation
    • Options when nothing works



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