Communicating & Negotiating with Unions

Event Details

    Union News & Views: An Introduction to Union Structures & Strategies

    • A union’s role in an open market economy
    • The power and influence wielded by New Zealand unions
    • Understanding how unions operate and knowing who the key players are
    • Where and why union bargaining strategies differ from the employer approach
    • Skill recognition versus performance management–the great debate


    The Legal Environment: Employment Law and the Employer-Union Relationship

    • Understanding the key features of the current legislative environment, including any recent or forthcoming amendments
    • Good Faith – your rights and obligations
    • The ERA’s core requirements concerning the rights and obligations of unions and employers, collective agreements and the process for collective bargaining
    • Understanding different types of employment arrangements and ensuring that you meet your obligations in recruiting new staff
    • Essential standard terms
    • Multi-party bargaining
    • Understanding the nature and implication of strikes and lockouts


    Implementing a Systematic Approach to the Negotiation Process

    • Understanding the advantages and limitations of conventional negotiations
    • Selecting a negotiating strategy for your organisation
    • Negotiation strategies: preparatory, ongoing and closing
    • Creating an agenda, identifying issues and exploring options
    • Understanding and dealing with expectations
    • How to cope with the positional bargainer and change the negotiating dynamics
    • Strategies to use when working through major issues
    • Recognising and dealing with potential traps
    • How to respond to the other side’s tactics


    Planning and Executing Team Negotiations

    • What are the key elements of a strong and effective team?
    • How to select and manage a strong team
    • Identifying and maximising individual style and building your overall strategy
    • How to prepare the team for employer–union discussion so you work effectively together


    Dealing with Disputes Effectively

    • Understanding the nature of conflict
    • How to diagnose disputes that arise
    • What are the biggest mistakes negotiators make and how to avoid making them
    • How to approach and resolve disputes
    • What is the logic and the limits of various approaches?
    • Optimising your organisation’s consultation process as a basis for employer-union communication, negotiation and dispute resolution


    Unlocking Deadlocks and Avoiding Stalemates

    • What to do when negotiations go wrong
    • Understanding what deadlocks and stalemates are
    • Strategies and tactics you can use to unlock deadlocks
    • How to work with and handle difficult people
    • Managing the potential escalation of interpersonal conflict and major industrial dispute during employer–union discussions
    • Looking at ways of keeping both parties in the negotiation process
    • How to discover creative solutions to seemingly insurmountable issues


    Using Effective Communication Techniques to Resolve Disputes and Reach Mutual Agreement

    • Understanding your rights and obligations in communicating in relation to collective bargaining
    • Understanding the art of effective communication: soft skill – hard skill
    • How to communicate to gain respect and ensure that your position is heard and understood
    • Which communication techniques work and which don’t?
    • How to understand your employee–union needs, preparing for resistance and getting agreement
    • Choosing the appropriate time, venue and way to communicate to ensure your objectives are understood and met


    Reaching Closure in a Difficult Union Negotiation

    • Strategies and tactics to use when closing a negotiation
    • Examining difficult negotiation closures
    • Traps to avoid when attempting to reach closure
    • How to record an agreement
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