Dealing with difficult & different personalities
Facilitator- People & Teams
When it comes to training, Keith’s overriding passion is making psychology real and practical. People are often told what they should do (be more assertive, stop worrying, don’t get so uptight etc.) but they are seldom given any insight into why they are reacting the way they are or how to actually change. In his training Keith places a great deal of importance on understanding the individual needs of participants and then adapting his training to meet those needs. As a psychologist Keith is able to draw on a wide range of skills and research knowledge to provide a deeper understanding of behaviour. And above all, Keith places a great deal of importance on ensuring that the training experience is safe, enjoyable and stimulating. This aspect may be best illustrated by a complaint from a frontline staff member used to working outdoors that “Keith kept me awake for two whole days!”
After completing his psychology degree in 1974 Keith joined the Royal New Zealand Air Force as an industrial psychologist. During 12 years in the RNZAF, Keith was involved in a wide range of organisational and personnel psychology including such areas as selection test development, interviewing, training development, selection validation, personal counselling, large scale survey work and statistical analysis. Also during this time Keith represented the New Zealand Defence Forces in behavioural sciences projects with psychologists and researchers from the British, Canadian, Australian and American armed forces.
In 1986 Keith became a director of a psychological consultancy employing registered psychologists of various disciplines: clinical, forensic and industrial. Among the numerous organisations he has worked with, both national and international, Keith is recognised for his executive assessment work and in particular for his extensive knowledge of interview techniques, testing and test development. Large scale survey research work also remains a focus, as does staff training, organisational development, career related counselling. He is also the developer of Selector-PA, E-Profiler and Career-Step computer programmes for employee selection and management.
Keith is a registered psychologist and coordinator of the industrial/organisational special interest group for the Occupational Division for the New Zealand Psychological Society and Human Resource Institute of New Zealand.