Defusing Angry & Abusive People
We all encounter angry people and while we cannot always defuse anger, we can learn how not to inadvertently escalate it into violence.
Thiscourse will show you how to read the signs of anger and recognise the potential for violence. You will learn techniques to handle your own reactions in stressful situations and how to best communicate with people at different stages of the anger cycle.
Key Learning Outcomes
- How to identify the different stages of anger
- Techniques which will help you to stay calm and in control
- Understand your personal triggers and reactions
- Learn how to talk a person down from anger
- Know how to avoid escalating the violence
Who should attend?
This unique training opportunity is relevant for anyone who has tried to calm down an agitated person, and those who wants to know how to handle abusive and threatening behaviour. In particular, it will be highly relevant for the following:
- Healthcare professionals
- Government departments
- Social services workers
- Call centre staff
- Customer service
- Property managers
- Parking wardens
- Airline employees
- Correctional staff
- Hospitality staff
- Bank & Insurance
- Public transport operators
CERTIFICATE OF ACCREDITATION
All attendees to a Brightstar course receive a Certificate of Accreditation acknowledging their training and their journey to New Skills, New Thinking.
Independent research has verified that this recognition is highly valued by your employees.