Developing Assertiveness & Self Confidence at Work

17 - 18 Nov 2020Cliftons, Auckland$2099 + GST
Event Details
  • 17 - 18 Nov 2020
  • Super saver price $2099 + GST
  • Super saver ends on 15 Sep - Save $300
  • Last minute price $2399 + GST

Achieving successful working relationships with colleagues, managers or clients is not always easy. Many people fall into the trap of aggressive behaviour that results in antagonism. Others play a passive role and do not contribute with the confidence that is needed to develop their talents. However, there is a balance where we can attain the best from others, earn their respect and create a more constructive working atmosphere. By taking this middle-ground we can learn to be more assertive and project a confident, positive self-image.

Assertiveness is not about changing our personality, it is about developing the skills to enable us to deal successfully with challenging situations in a confident, professional manner regardless of whether we are naturally reserved or outgoing.

This training course will provide practical guidance on how to handle and manage a wide range of workplace situations, so that you can achieve personal goals and contribute to your organisation’s success with a more confident approach.


Key Learning Outcomes

​• Understand and overcome fear of failure
• Overcome feelings of intimidation and self-doubt
• Recognise and use the right interpersonal language
• Manage conflict and anger in your workplace
• Effectively set boundaries to manage the conflict
• Use assertiveness skills to increase your influence
• Influence through listening and questioning
• Understand and manage your 10 Personal Assertiveness Rights
• Deal with criticism and demands
• Confront and resolve difficult or sensitive issues
• Learn how to say “no” without confrontation
• Draw up plans to tackle tricky issues
• Work out how to gain commitment to long term outcomes


Who Should Attend?

Anyone who may benefit from practical guidance on how to handle and manage a wide range of workplace situations, to contribute to organisational success with a more confident approach.


Past Attendee Testimonials

"Good reference material, very relatable scenarios and gret techniques for dealing with difficult people. I have learnt to utilize better questioning techniques on staff to achieve solutions for the business and myself". Damien Holmes, Team Leader, SkyCity Entertainment Group

"The knowledge, experience and real-world examples of the presenter were invaluable. Keith is just superb! This is the second Bright*Star course I have attended and both were outstanding." Richard Greaney, Infrastructure Support Manager, Massey University

"It was absolutely fantastic! I think this is a course everyone should take!" Gloria Faaee, Front of House, Xero

“It was an amazing course; I am still buzzing with the simple techniques that Keith gave across to us. I have never been to a course where I have felt valued and part of the team. Keith had a way in which he was able to hold our attention for the whole course, the ideas he shared were so uplifting. I loved it". Maree Woodhouse, Receptionist/ Administrator, Ballance Agri Nutrients Limited

 “Keith presented a mine of information in an amusing, animated manner. A very relevant and practical workshop that presented a large number of psychological tools to use in the workplace to solve difficult people problems.”   Mike Stockwell, Water & Waste Manager,Christchurch City Council


All attendees to a Brightstar course receive a Certificate of Accreditation acknowledging their training and their journey to New Skills, New Thinking.
Independent research has verified that this recognition is highly valued by your employees.

    • 17 - 18 Nov 2020
    • Super saver price $2099 + GST
    • Super saver ends on 15 Sep - Save $300
    • Last minute price $2399 + GST
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