The EA/PA & Office Manager Masterclass
The EA/PA & Office Manager Masterclass is an intensive, interactive course that has been designed specifically to give you a comprehensive understanding of the management skills that will increase your effectiveness and productivity as well as touching upon more advanced skills areas such as event/project management, an introduction to Board/Governance issues, a minutes preparation refresher as well as increasing your skill levels in time/priority & inbox management.
You will come away with key techniques that will help you perform your role confidently and effectively.
The EA/PA & Office Manager Masterclass recognises that apart from learning to optimise your own effectiveness and productivity, to be more effective you need to be able to increase the effectiveness of your team, deal with difficult people, manage conflicts and stress AND progress your personal skill & competence development.
Key Learning Outcomes
Identify the critical and advanced skills needing mastery by more senior EA/Pas & Office Managers
- The keys to effective communication, listening & influencing
- Gain assertiveness techniques that will help you influence others & achieve your objectives
- Ninja effective time management skills in a reactive support role
- Effective inbox mastery
- Understand the foundations of successful event & project management
- Governance & Board Management support fundamentals
- Minutes preparation refresher
- Manage people & conflict for best desired outcomes
Past Attendee Testimonials
"Elaine was very engaging. As a whole the course was great. I especially found effective listening skills and behavior and communications sessions useful.”"
Leleina Tolovae Team Co-ordinator Environment Group, Raukawa Charitable Trust
"Elaine was a very excellent facilitator. Very amiable and eloquent. She captured your attention consistently. Never felt bored at any time. Very enthusiastic and knew her subject well. Very confident but so nice and approachable." Cynthia Almeida, Post-Graduate Academic Administrator, Unitec Institute of Technology
"The facilitator was engaging and knowledgable. Elaine made the course fun and interactive. I found the course was useful and thought provoking. I've never taken the time beofre to truly think about my position and how it functions." Oilivia Moir, Executive Assistant, Port Nelson
"Learning tangible and practical skills that I can spply to my role to perform better. Fantastic. Really understand the ccancept" Shanelle Sanson, PA/ Office Manager, Kotahi Logistics
"I found being more assertive and knowing and understanding my roll & was most useful as I'm able to put them into action. Elaine was awesome and engaging, great content and informative. Amazing and would happily recommend Brightstar" Brady Parker,
Executive Assistant, Independent Maori Statutory Board
CERTIFICATE OF ACCREDITATION
All attendees to a Brightstar course receive a Certificate of Accreditation acknowledging their training and their journey to New Skills, New Thinking.
Independent research has verified that this recognition is highly valued by your employees.