The EA/PA & Office Manager Masterclass

29 - 30 Jul 2019Wellington$2399 + GST
14 - 15 Oct 2019Auckland$2099 + GST
Event Details


Revisiting the critical skills & attributes to being an effective & valued EA/PA or Office Manager

  • The effective & valued EA – skills & attributes
  • You as your own “work in progress” – the importance of actively managing your professional development
  • Seeing your career as a pathway and actively working both within your organisation, profession and on yourself for continuous improvement and enjoyment of the roles you choose
  • The “always on” expectation of business these days – how to turn your job title off to allow personal time – the importance of boundaries

Developing effective communication skills

  • Examining the barriers to effective communication
  • Active listening to improve your comprehension
  • Using body language to communicate
  • Saying what you mean – the power of simplicity
  • Using paraphrasing to reinforce your message and your understanding of messages
  • Speaking so others will listen and respect your opinion and knowledge  

Developing the essential assertiveness necessary for today’s business climate & multi-manager settings

  • What is assertiveness and why is it crucial to success and growth in your role?
  • Applying assertiveness techniques that will help you achieve your objectives
  • Understanding the link between confidence and assertiveness and developing both
  • Assertive communication and behaviour without becoming inflexible or aggressive 

Effective time management in a reactive support role

  • Overcoming the time management challenges of a role dependent on the priorities of others 
  • Identifying and eliminating procrastination by understanding when and why you procrastinate
  • Allowing time for people interaction and meetings while ensuring everything else gets done
  • Working towards creating a more proactive environment to better juggle your routine and reactive duties
  • Techniques for coping with a large and growing workload
  • Ensuring your efforts are directed towards the most critical areas of your job – prioritisation techniques
  • Applying techniques which will help you prioritise effectively and focus on activities that add most value to the organisation
  • Switching gears between managing and doing

Effective inbox management

Conquering email overload – discover tools and tips to streamline your processes
Maximising your productivity to become a star performer and wow your boss
The simple system for keeping your inbox under control, forever!


Effective project & event management

  • What should you consider a ‘project’ requiring project management?
  • Should every event be treated as a “project”?
  • How is project management different from key day-to-day management principles?
  • Applying proven project management techniques to better manage and complete non-routine duties
  • Setting the project or event objectives
  • Building a project plan which focuses on the objectives
  • Setting a clearly defined and achievable schedule with deadlines and sufficient detail

Board management skills – your role as a Board Secretary

  • Understand the principles of good corporate governance
  • Review common board structures, roles & responsibilities
  • Roles & responsibilities of the board, CEO and management

Minutes masterclass – how to extend & refine your minute taking skills

  • Know what to listen for – failsafe ways to keep focused during meetings
  • Translating notes into minutes – how to filter information & capture what’s needed
  • Making templates work for you – ensuring the right information is captured 

Managing people for increased performance & creating positive team culture

  • What makes a good people manager? 
  • Understanding the challenges of effective supervision and people management
  • Developing an effective people management style that works for you
  • Building flexibility into your people management skills to get the best from different types of people
  • Effective, painless and fair delegation – assigning tasks to others
  • Giving and receiving feedback to continually monitor and improve your people management
  • Managing people when you are only responsible for the result, not the person
  • How to get and keep control
  • Tips to creating a great team culture

Dealing with difficult people, difficult behaviours and workplace conflict

  • Avoiding clashes by dealing with situations immediately and effectively 
  • Diffusing difficult situations before they become critical
  • Overcoming a natural fear of confrontation and conflict
  • Developing a win/win approach for dealing with difficult people
  • Objectively identifying the real issues in a conflict
  • Managing emotions and personality conflicts
  • Attacking the problem (not the person) with a workable solution
  • Committing yourself to reaching a resolution with compromise

Spotting Opportunities for Growth in Your Role

  • Knowing your time and skill limits
  • Dealing with failure and success and accepting responsibility either way
  • Removing the barriers: identifying the factors that hinder your progress and setting plans to eliminate or circumvent them
  • Becoming proactive in your role for continuous growth and challenge
  • Setting growth objectives for yourself and your role



                              • 14 - 15 Oct 2019
                              • Super saver price $2099 + GST
                              • Super saver ends on 19 Aug - Save $300
                              • Last minute price $2399 + GST
                              Bring a colleague and save $300
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