First Impressions: Delivering Outstanding Customer Service

Event Details


    Customer Service is not a department…it’s everyone’s job.”

    In a world of instant feedback and viral media, the loyalty of a customer takes an age to gain and a second to lose. Every interaction at every part of the organisation affects the experience and impression your customers, stakeholders and audiences leave with. As a result, it is crucial that all touchpoints of an organisation are brand ambassadors to deliver exceptional customer service.

    Whether you are on the front line or leading a major project, you can always contribute to exceptional customer service. Together with our expert facilitator Elaine McMeeking, you will analyse how the little things you do shape the customer experience. With case studies and practical exercises, you will walk away with the tools to ensure consistent, positive experiences that are memorable for all the right reasons.


    Key Learning Outcomes

    • Understand your role and contribution to customer service
    • Evaluate case studies to identify “excellent” customer service in action
    • Develop techniques for consistent service across different service scenarios
    • Learn how to deal with difficult customers

    Who Should Attend

    From support staff to management, this course would suit anyone who wants to improve their customer communications and understand what it takes to leave the best impression. This includes, but is not exclusive to:

    • Office and line managers
    • Administration professionals
    • Those who are new to a customer service/outward facing role


    All attendees to a Brightstar course receive a Certificate of Accreditation acknowledging their training and their journey to New Skills, New Thinking.
    Independent research has verified that this recognition is highly valued by your employees.

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